Craig T.

WORK HISTORY

ABOUT CRAIG T.

BUILDING, DEVELOPING AND IMPROVING OPERATIONSAs an experienced Senior Operations leader I create strategies, teams and infrastructure to deliver a high degree of Customer value, Customer satisfaction and profitable growth. Significant areas of experience in building teams in Project Delivery, Support and Sales Service in a high technical industry.CUSTOMER AND OPERATIONAL EXCELLENCEProven record of sustaining and improving customer satisfaction worldwide whilst exceeding both customer and business measured metrics through continuous improvement initiatives. Responsibility and accountability for services P&L combined with driving greater efficiencies, sales growth and improved operational margins.LEADERSHIP AND MANAGEMENTLeading a world class services team across Project Management, System Integration, PMO, Call Centre, Service Delivery Managers and FSE’s. Leadership success in the development of employee competence, employee engagement and talent acquisition internationally across Europe, Middle East and Asia Pacific.EXPERIENCEProven success leading teams for the delivery, support and post delivery lifecycle management of complex products and solutions to international Customers. Building relationships and procuring 3rd party vender products and services as part of complex system solutions. Development of business infrastructure, governance and process to drive Customer and operational excellence. Excellent record of delivering services sales targets, with significant experience of selling global service agreements.COMPETENCIES Operational design and readiness, Leadership and Management, Employee competence development, Operational and Sales execution, Strategic planning and development, P&L responsibility, Global Service contract negotiation, 3rd party vender management.