Craig Klepper

About Craig Klepper

Dynamic and results-driven Contact Center Technology Leader with over 20 years of experience designing, implementing, and optimizing enterprise cloud and on-premise solutions that elevate customer experience, operational performance, and scalability. Proven expertise in IVR and ACD architecture, CRM integration, SaaS deployment, and cloud migration strategies, delivering innovative, cost-effective solutions that align with business goals and drive measurable ROI.As Director at OpenMethods, I lead cross-functional teams, oversee large-scale platform transformations, and implement technology strategies that streamline workflows, improve reliability, and enhance customer engagement across multi-platform contact center environments. Recognized for transforming complex systems into high-performing, agile infrastructures that support sustainable growth and customer-centric innovation.A strategic thinker with a hands-on approach, I excel at bridging the gap between technical execution and business value, mentoring teams, optimizing processes, and driving continuous improvement. My leadership philosophy centers on collaboration, accountability, and results—ensuring technology investments deliver maximum business impact.

Experience

1. Azure Solutions Architect

   Macmillan, Sobanski & Todd, Llc

   Dec 2025 — Present · Toledo, OH, US

Education

• Kent State University

  BS, Geology

  1995 — 2004

Skills

• Avaya
• Ivr
• Call Center
• Genesys
• Cisco Icm
• Aspect Acd
• Sip
• Microsoft Sql Server
• Windows Server
• Troubleshooting
• Vmware
• Cti
• Cisco Technologies
• Contact Centers
• Telephony
• Operating Systems
• Windows
• Servers
• Virtualization
• Acd
• Telecommunications
• Visio
• Call Centers
• Voip
• Software Development
• Cloud Computing
• Routing
• Iis
• Technical Support
• Data Center
• Integration
• Active Directory
• Dns
• System Deployment
• Microsoft Exchange
• Professional Services
• Unified Communications
• Dhcp
• Workforce Management
• Tcp/Ip