Craig Keaveney

About Craig Keaveney

A highly accomplished and results-oriented financial services professional specializing in the insurance industry with proven skills in commercial casualty insurance. Provides a broad range of experience in strategic areas including audits, claims review, customer service, data analytics, financial analysis, internal controls, process automation, reconciliations, regulatory compliance, reinsurance, Sarbanes Oxley reporting, and vendor management. Leverages extensive knowledge of systems implementation and process enhancement to streamline workflows and strengthen financial controls. An adaptable and analytical problem solver with a unique ability to clarify complex issues, build consensus, develop sustainable operating strategies, and optimize key business drivers impacting organizational efficiencies.

Experience

1. Assistant Vice President Tpa Services

   Starr

   Feb 2018 — Present · New York, NY, US

   Manage TPA Claim Service Agreements while effectively and proactively communicating updates, risks and analysis to all affected parties. • Conduct regular stewardship meetings with TPA partners to ensure that all parties are meeting the requirements of the Claim Service Agreements. • Use professional communication skills to proactively facilitate discussions around concerns and manage updates to successful completion with limited direction. • Offer subject matter support to all internal and external partners, providing analysis and recommendations with each interaction. • Process TPA invoices in a timely manner, identifying gaps and collaborating to resolve items with best business practices in mind. • Manage funding requests from each TPA including quarterly evaluations to ensure TPA funding requests are appropriate and controlled within funding guidelines. • Perform monthly reconciliations of related bank accounts. • Perform quality review of all TPA relationship items (Agreements, invoices, research, etc.) which includes collaborating with the Internal Audit and Claims Technical Audit Teams to ensure TPAs are compliant with company requirements. • Act as primary group/internal liaison for the TPA and/or escalated customer issues. • Balance team project deliverables to ensure a high number of completed items and positive relationships with internal and external partners. • Analyze and effectively communicate broader operations aspects to help influence decisions across departments and Profit Centers.

Education

• Montclair State University

  Master of Business Administration

• Kean University

  Bachelor of Science and Bachelor of Arts