Craig Kannady
Senior Process Optimization Consultant @CenterPoint Energy
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WORK HISTORY
Senior Process Optimization Consultant @CenterPoint Energy
Houston, TX, US
Partner with HR, operations leaders, and front-line management to assess people-related processes, identifying root causes that impact employee experience, performance, compliance, and engagement. Conduct diagnostic reviews of workforce models, role expectations, escalation paths, and service delivery processes to ensure alignment with HR policies, labor requirements, and organizational standards.Redesign and standardize people-centric workflows (e.g, performance management, escalation handling, work allocation, and governance models) to improve consistency, fairness, and transparency. Translate complex operational, regulatory, and policy requirements into clear, repeatable processes that reduce risk, minimize rework, and support equitable employee outcomes.Leverage data analysis, KPI tracking, and trend insights to identify systemic employee relations risks, capability gaps, and process breakdowns, delivering actionable, people-focused recommendations. Apply continuous improvement methodologies to enhance talent and HR processes while balancing efficiency, employee experience, and organizational values.Support change management initiatives by partnering with leaders to implement new processes, clarify expectations, and reinforce accountability while maintaining trust and engagement. Design and deliver training, job aids, and targeted interventions to strengthen leader capability in performance management, employee relations, and policy-driven decisions.Serve as a consultative resource on sensitive employee and compliance-related matters, balancing business objectives with employee impact. Contribute to governance and control design for HR processes, ensuring alignment with regulatory requirements, labor standards, and internal policies. Translate feedback from employees, leaders, and HR partners into process improvements that enhance transparency, trust, and confidence in people decisions.
EDUCATION
Western Governors University
Bachelor's degree, Business
ABOUT CRAIG KANNADY
Experienced Utility Professional leveraging data-driven insights and leadership to drive results | Aspiring HR Business Partner focused on employee relations, engagement, and aligning people with business goals.
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