Craig Jones

Response Operations Director @Ian Williams Ltd

Gloucestershire, GB

Ian Williams is one of the UK’s largest privately-owned property services companies. A leader and pioneer in its field, we are at the forefront of delivering innovative planned and responsive services to the built environment.I lead Ian Williams\' Response product. Delivering over £50m of Asset Management to Housing Associations and Local Authorities across the UK. Our national responsive repairs and maintenance team undertakes visits a year, responding to faults in homes and workplaces, such as leaks, heating, security and window and door problems.Our responsive solution is fully automated and supported by a management system that maintains business continuity for every client. We have invested in best-in-class technology to ensure that our service continuously improves every day. Ian Williams knows that the key deliverable for this service is a right first-time repair, meeting the specific needs of the customer and demonstrating excellent value for money.Our response team is supported through a dedicated help desk, iwhub and managed and delivered using iwsys, our mobile asset management solution. Click on the icons below for more information.We have a directly employed multi-trade workforce, which when working in voids, reduces the number of operatives required on site at any time, and results in the ability to better manage key to key times and increase ownership of work, minimising defects and improving quality.

University of Nottingham

BSc, Geography

Nottingham Trent University

MSc, Construction Management

Cranfield School of Management

Cranfield Talent Development Programme, Business Administration and Management, General