Craig Jackman

WORK HISTORY

ABOUT CRAIG JACKMAN

K+N UK Collections Team Achievements – 2025• Improved Collection Performance:Last 6 months of the year saw an overall increase in collection percentage by 2.23%, rising from an average of 77.22% in the first half to 79.45% in the second half.• Resilience Despite Reduced Resources:Achieved these results while operating with 8 fewer FTEs compared to the start of the previous year.• Customs Business Unit Growth:Delivered a 4% increase in the final 6 months.• Quick International Stabilization:Maintained stability throughout 2025, with an overall improvement of 15% since the business area came under my control.• Road Logistics Performance:Successfully stabilized collections in a challenging SME-heavy environment, ensuring support for critical K+N businesses while meeting corporate/management expectations.• Consistent Excellence Across Other Units:All other business units continued to perform at top levels, consistent with previous Drivers of Success• Bi-Weekly Team Stand-Ups:Encouraged collaboration, sharing challenges, and adapting strategies collectively.• Proactive Internal Escalation:Strong relationships with K+N sales and key customer contacts helped resolve complex situations quickly.• Culture of Openness and Adaptability:Team embraced change, challenged ideas constructively, and contributed offering different ideas and solutions.• Execution and Collaboration:The team’s ability to execute ideas and work cross-functionally was critical to achieving for 2026• Team Restructure:Entering 2026 with one additional FTE reduction, the team has been restructured to maintain and improve on 2025’s commendable results.• Targeted Performance Gains:Identified areas to achieve an additional 2%–4% improvement, empowering the team to deliver, challenge ideas, and propose solutions.