Craig Huggins

Be curious, not judgmental

Role
Customer Success Manager Ii at Sinch Mailgun
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Craig Huggins

I have a passion for education and am always looking to gain new skills and/or sharpen…

Experience

  1. Customer Success Manager Ii

    Sinch Mailgun

    Mar 2025 — Present · Austin, TX, US

    Focus on increasing existing account-based sales. I work closely with Sales and Support leadership in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. Evangelize Sinch\'s diverse product suite, resulting in the adoption, expansion, and renewal of Sinch\'s customer base- Maintaining relationships with accounts with MRR of 1k-50k- Conduct monthly & quarterly account reviews- Prospect into existing accounts to proactively find new opportunities- Cross-sell/up-sell the product portfolio- Managing a high-velocity sales funnel- Lead the customer lifecycle journey- Forecast account growth on a monthly basis

Education

  • Austin Community College

    Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

  • Texas State University

    Bachelor of Business Administration (BBA), Specialized Sales, Merchandising and Marketing Operations

    2014 — 2016

Skills

  • Event Planning
  • Inventory Management
  • Marketing Strategy
  • Social Media Marketing
  • Microsoft Excel
  • Strategic Planning
  • Leadership
  • Customer Service
  • Lead Generation
  • Market Research
  • Sales Prospecting
  • Business Development
  • Microsoft Office
  • Sales
  • Social Networking
  • Account Management
  • Retail
  • Social Media
  • Salesforce.com

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Craig Huggins — Customer Success Manager Ii at Sinch Mailgun in Austin, TX, US | Unifers