Craig Huggins
Be curious, not judgmental
- Role
- Customer Success Manager Ii at Sinch Mailgun
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Craig Huggins
I have a passion for education and am always looking to gain new skills and/or sharpen…
Experience
Customer Success Manager Ii
Mar 2025 — Present · Austin, TX, US
Focus on increasing existing account-based sales. I work closely with Sales and Support leadership in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. Evangelize Sinch\'s diverse product suite, resulting in the adoption, expansion, and renewal of Sinch\'s customer base- Maintaining relationships with accounts with MRR of 1k-50k- Conduct monthly & quarterly account reviews- Prospect into existing accounts to proactively find new opportunities- Cross-sell/up-sell the product portfolio- Managing a high-velocity sales funnel- Lead the customer lifecycle journey- Forecast account growth on a monthly basis
Education
Austin Community College
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Texas State University
Bachelor of Business Administration (BBA), Specialized Sales, Merchandising and Marketing Operations
2014 — 2016
Skills
- Event Planning
- Inventory Management
- Marketing Strategy
- Social Media Marketing
- Microsoft Excel
- Strategic Planning
- Leadership
- Customer Service
- Lead Generation
- Market Research
- Sales Prospecting
- Business Development
- Microsoft Office
- Sales
- Social Networking
- Account Management
- Retail
- Social Media
- Salesforce.com
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