Craig Howell

Head of Solution Sales @Virgin Media O2

Senior leadership role within Mid-Market at Virgin Media O2. I head up the Solutions Sales Specialists function across the IP Connectivity, Microsoft Modern Workplace, UCaaS (Microsoft Direct Routing / 8*8), Unified Recording (Dubber) and Security portfolio. Working alongside Product Development, Solutions Design, Product Marketing and Commercial Finance to deliver commercial growth, revenue retention and supporting business outcomes within our client community whilst maintaining high NPS, and driving customer success. Providing stakeholder support on major net worth opportunities In addition, I am responsible for shaping and executing the sales strategy, internal and external stakeholder management, utilising strong leadership and relationship management to drive a positive team culture, ensuring business OKR’s and commercial targets are achieved. As part of the joint merger between Telefonica O2 and Virgin Media, I was also a member of the transformation team responsible for bringing the combined portfolios into the SMB channel. Supporting product road mapping, systems integration, and process improvement.