Craig Holland
Vice President Customer Service @Pearson
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2022 — Present
Vice President Customer Service @Pearson
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Manchester, GB
EDUCATION
1997 — 2000
Queen Mary University of London
Mathematics
SKILLS
Loyalty ProgramsBusiness StrategyMarketing StrategyE-CommerceAirlinesTeam ManagementStakeholder ManagementTeam LeadershipTourismAccount ManagementChange ManagementLoyalty MarketingLeisure TravelManagementCustomer ExperienceCrm
ABOUT CRAIG HOLLAND
Experienced Director with a demonstrated history of working in the travel and financial services industries. Strong sector professional skilled in Contact Centres, Agentic & Generative AI in Customer Service, Financial Services, Leisure Travel, E-commerce, Customer Relationship Management (CRM), Loyalty Programmes, Strategy, Transformation, Talent Development and Leadership.
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