Craig Holland

Vice President Customer Service @Pearson

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Vice President Customer Service @Pearson

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Manchester, GB

EDUCATION

1997 — 2000

Queen Mary University of London

Mathematics

SKILLS

Loyalty ProgramsBusiness StrategyMarketing StrategyE-CommerceAirlinesTeam ManagementStakeholder ManagementTeam LeadershipTourismAccount ManagementChange ManagementLoyalty MarketingLeisure TravelManagementCustomer ExperienceCrm

ABOUT CRAIG HOLLAND

Experienced Director with a demonstrated history of working in the travel and financial services industries. Strong sector professional skilled in Contact Centres, Agentic & Generative AI in Customer Service, Financial Services, Leisure Travel, E-commerce, Customer Relationship Management (CRM), Loyalty Programmes, Strategy, Transformation, Talent Development and Leadership.

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Craig Holland — Vice President Customer Service at Pearson in Manchester, GB | Unifers