Craig Harley
Client Support Specialist | Customer Service Expert | Claims & Risk Investigator | Data-Driven Problem Solver | Photographer
- Role
- Claims Associate at State Farm
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Claims Associate
Nov 2023 — Present · Dunwoody, GA, US
Investigated and processed over 300 auto claims, ensuring accurate liability determinations and fair settlements. • Enhanced customer satisfaction through effective communication, educating policyholders on their coverage options. • Identified and escalated high-risk claims, successfully reducing fraudulent payouts by 15%. • Streamlined claim processing with CRM and automation tools, achieving a 20% reduction in resolution time.
Education
Atlanta Metropolitan State College (Official)
Associate of Science - AS, Business Administration and Management, General
THE HEART/NSTA TRUST
Certificate , Web Page, Digital/Multimedia and Information Resources Design
2005 — 2006
Infoserve Institute of Technology
Certificate, PC Mechanics
2007 — 2008
Camperdown High
High School, CXC
1998 — 2003
Skills
- Photoshop
- Windows
- Fine Art Photography
- Network Administration
- Social Media
- Portrait Photography
- Computer Hardware
- Digital Photography
- Leadership
- Event Planning
- Training
- Graphic Design
- Photography
- Troubleshooting
- System Administration
- Microsoft Excel
- Public Speaking
- Customer Service
- Mobile Devices
- Team Building
- Wedding Photography
- Event Photography
- Microsoft Office
- Entrepreneurship
- Marketing
- Social Networking
- Team Leadership
- Web Design
- Public Relations
- Management
- Strategic Planning
- Commercial Photography
- Project Management
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