Craig Goodwin

Director of Network Services @Vista Technology Support

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2021 — Present

Director of Network Services @Vista Technology Support

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Director of Network Services:• Lead a diverse team responsible for network operations, ensuring alignment with strategic objectives and fostering a culture of collaboration and innovation.• Oversee the seamless integration and maintenance of telephony services, both on-premises and cloud-based, leveraging platforms like Avaya and AWS Connect to enhance efficiency and service delivery.• Manage a substantial budget for Network Services, optimising resource allocation and implementing cost-effective strategies to drive operational efficiency.• Implement advanced monitoring tools and proactive maintenance protocols to mitigate risks and maintain high uptime rates for critical national infrastructure.• Cultivate strong relationships with internal and external stakeholders, ensuring alignment with their needs and expectations to enhance overall satisfaction and collaborative success.

EDUCATION

1992 — 1994

South Bristol technical College

BTEC, Engineering

SKILLS

TelecommunicationsCisco TechnologiesLan-WanCisco Systems ProductsIp PbxModular MessagingUnified CommunicationsCtiCall LoggingInternet Protocol (Ip)Microsoft LyncCall CentersIpIsdnUnified MessagingVideo ConferencingSystem DeploymentAvaya TechnologiesAvaya Communication ManagerAvaya Ip TelephonyAvaya AuraVoice Over Ip (Voip)TelephonyContact CentersIvrAcdVoipLyncCisco Call ManagerSipAvaya ProductsManaged ServicesCisco Routers

ABOUT CRAIG GOODWIN

21 years’ experience delivering significant operational and transformation management…

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Craig Goodwin — Director of Network Services at Vista Technology Support in Bristol, GB | Unifers