Craig Fullicks
Head of Customer Experience @SquareTrade
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Experience @SquareTrade
London, GB
Delivering value through the creation of the EUs customer experience strategy, framework and plan, to improve customer experience while driving commercial benefit. Spearheading initiatives to gain deep customer insights, to revolutionise our customer journey and to optimise the experience we offer, achieving both satisfaction and commercial value. Ensuring we provide exception customer service.
EDUCATION
University of Hull
Bachelor's degree, Marketing and Financial Management
SKILLS
ABOUT CRAIG FULLICKS
At SquareTrade, my focus is revolutionizing customer experience through strategic innovation and deep insights. My expertise in customer relationship management and engagement has been pivotal in shaping Europe\'s CX framework, driving both customer satisfaction and commercial benefits. With the help of a dedicated team, we have crafted a customer journey that not only meets expectations but sets new industry standards. Improving the customer service we provide.The commitment to empowering commercial success through customer strategy has guided my contributions to Microsoft and now SquareTrade. Our achievements include designing a strategic framework that identifies and nurtures key customer relationships, leading to sustained business growth, while revamping our customer service approach. This journey has been marked by a relentless pursuit of excellence and a disruptive approach to traditional CX methodologies, ensuring that customer experience remains a competitive advantage in the tech industry.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.