Craig Franklin

About Craig Franklin

Program/Project Manager with over 20+ years experience of software development life cycle. My background includes the successful completion of several multi-million dollar implementations while managing cross-functional teams; including offshore development. My experience in client services has allowed me to gain experience across many different vertical industries. In addition, I have worked with Enterprise Business to provide accurate and timely information, across multiple channels, so that they can make real-time and predictive decisions.• Created and delivered presentations and proposals to clients; including Board of Directors• Successfully managed tier-1 programs up to $2+ million in services• Successfully managed multiple teams, coordinating activities across 4 countries and 3 time-zones • Worked closely with customers, vendors and other departments to ensure requirements and expectations are met and on-schedule• Create and maintained program level processes to ensure consistent quality and delivery • Worked closely with Sales on RFP responses, created SOW, tracked budgets, and provided forecasting of quarterly revenue • Strong knowledge of SDLC • Certified PMP (2009), CSM (2009)• Experience with: SaaS, ESB, BPM, MDM, TIBCO, Ensighten, Progress, OpenAir, WorkFront • Vertical Industry experience: Manufacturing, Financial, Insurance, Medical, Telecommunications, Retail, Power/Utility, Federal/State Government, Gaming, Loyalty, Tag Management

Experience

1. Qa Project Manager

   Albertsons

   Aug 2018 — Present · Livermore, CA, US

   Managing the Retail Test Automation project to significantly reduce the QA release cycle time from several weeks down to two weeks using automation (Eggplant Software). The automated testing will execute 24X7, with increase test coverage (exception tests), while significantly reducing time and labor costs per Production release.

Education

• Saint Mary's Collage, Moraga CA

  BS, Business Managment

  1995 — 1996

• Anne Arundel Community College

  AA Degree, Data Processing

Skills

• Sdlc
• Enterprise Software
• Program Management
• Saas
• Integration
• Software Development
• IT Management
• Management
• Pmp
• Crm
• Scrum
• Software Project Management
• Visio
• Project Management
• Leadership
• Ms Project
• Microsoft Office
• Microsoft Excel
• Professional Services
• Account Management
• Certified Project Manager
• E-Commerce
• Business Process
• Access
• Vendor Management
• Analytics
• Customer Relationship Management (Crm)
• Software Development Life Cycle (Sdlc)
• Unix Shell Scripting
• Cross-Functional Team Leadership
• Databases
• Progress 4gl
• Project Planning
• Software as a Service (Saas)
• Program Manager
• Csm
• Excel
• Workfront
• Project Delivery
• Microsoft Project