Craig Flatman Cert
Customer Journey Analyst @UBT
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WORK HISTORY
Customer Journey Analyst @UBT
SKILLS
ABOUT CRAIG FLATMAN CERT
Customer Journey Analyst within the insurance sector, focused on improving customer experience through process enhancement, system optimisation and regulatory compliance support. Responsibilities include mapping and analysing customer journeys across new business, renewals, and mid-term adjustments; managing and resolving complaints through root cause analysis; and supporting FCA and CMA reporting requirements. Working closely with stakeholders to implement improvements that align with Consumer Duty standards, enhance operational efficiency, and ensure consistent, compliant service delivery within commercial insurance.
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