Craig Feldman

About Craig Feldman

Twenty years of progressive experience leading strategic and creative projects across the entertainment and travel industriesCertified in project management, with deep proficiency in creative direction, digital experience development, project development and activation, and team leadershipGlobal leader with on-the-ground experience in more than 25 countries on four continentsHard-to-find balance of analytical, creative, technical, and presentation skills, with a unique talent for transforming complex business objectives into engaging and relevant contentExpert at bringing order to chaosCraig holds an Executive Master of Business Administration, and a post-graduate certification in Project Management, along with the prestigious Project Management Professional global credential.

Experience

1. Senior Manager, Operations Integration and Strategic Projects at Disney Cruise Line

   Disney Cruise Line

   Jan 2020 — Present · Celebration, FL, US

   Lead strategic, cross-functional initiatives from inception through execution, ensuring alignment with premium Guest experience standards across Disney Cruise Line\'s growing fleet of ships. Connect and support leaders from Hotel, Entertainment, Terminal, and Commercial to deliver complex, cross-functional products that leverage consumer insights to drive Guest satisfaction and strengthen Disney’s unique brand of premium family cruise vacations. Drive the end-to-end lifecycle (ideation to activation) of Guest-facing technology products and service improvements, streamlining and simplifying the Guest experience from pre-arrival to onboard. Spearheaded key implementations including advancements to the Disney Cruise Line Navigator App, new satellite Wi-Fi products, shipwide digital signage, in-room television upgrades, dining and activity reservations, virtual Guest assistant, and the introduction of DisneyBand+(an RFID wearable device enabling frictionless access, payments, location awareness, and unique “moments of magic”)Direct operations integration and program readiness for the Disney Adventure, Disney’s largest cruise ship ever, set to debut in Singapore in March 2026. Serve as the key integrator, ensuring alignment among executive leadership, operations, and partners (Commercial, Finance, HR, Technology, PR). Played a pivotal role in the successful openings of the Disney Wish, Disney Treasure, and Disney Destiny, ensuring seamless product launches, technology activation, and operational readiness.

Education

• University of Central Florida

  Bachelor of Arts, Mass Communication & Public Affairs

• Stetson University

  Post-Graduate Certification, Project Management

• Stetson University

  Master of Business Administration - MBA, Executive Masters of Business Administration

Skills

• Project Portfolio Management
• Project Planning
• Project Implementation
• Project Execution
• Program Management
• Ms Project
• Photoshop
• Illustrator
• Adobe Creative Suite
• Acid Pro
• Graphic Design
• Vector Illustration
• Digital Illustration
• Logo Development
• Corporate Communications
• Communications Planning
• Communications Strategy
• Change Management
• Pmo Services
• Project Management
• Strategy
• Leadership
• Cross-Functional Team Leadership
• Strategic Communications
• Event Management
• Business Planning
• Event Planning
• User Experience
• Access
• Training
• Social Media
• Strategic Planning
• Entertainment
• Integration
• Customer Service
• Management
• Hospitality
• Film Production
• Television Studio Production
• Executive Production