Craig Duggan
Technical Operations Manager @The Go-Ahead Group
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WORK HISTORY
Technical Operations Manager @The Go-Ahead Group
Managed a team of 20 engineers, ensuring seamless technical project delivery and infrastructure management. • Integrated merger and acquisition activities, aligning technical operations with business objectives. • Delivered 3rd line support, resolving complex technical issues and enhancing system reliability. • Implemented process improvements that increased operational efficiency, contributing to the success of Go Ahead Group.
EDUCATION
MTC
Information Technology
SKILLS
ABOUT CRAIG DUGGAN
With over a decade of experience in IT operations and infrastructure management, I am currently a Technical Operations Manager at The Go-Ahead Group, focusing infrastructure management, and technical project delivery. Committed to fostering efficient, reliable, and secure systems, I bring a customer-focused approach to my work, collaborating with teams to provide robust technical solutions that align with organisational goals. Motivated by delivering innovative results, I strive to optimise operational performance and ensure the seamless functioning of critical systems. At The Go-Ahead Group, I have contributed to managing infrastructure, ensuring high system availability, and overseeing technical project execution. My technical expertise and ITIL-aligned change control processes has enabled our team to maintain a proactive approach to system support and problem resolution. Previously, as Infrastructure Lead at Northumbria Healthcare NHS Foundation Trust, I provided technical leadership, managed IT projects, and led efforts to enhance team capabilities, ensuring the delivery of high-quality and cost-effective services.
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