Craig Boutwood
Assistant Destination Services Manager Conceirge @Regent Seven Seas Cruises
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WORK HISTORY
Assistant Destination Services Manager Conceirge @Regent Seven Seas Cruises
Here, I plan and manage travel operations to achieve unrivalled customer and guest experience. Organise memorable shore excursions and social events, while sending daily dispatch for worldwide tours and ports through public speaking. Oversee multiple administrative tasks, including letters submission, on-board signage, ticketing, computer databases setting, booking forms preparation, and trip information maintenance. Address and resolve guest’s complaints to ensure maximum satisfaction and retention. Formulate and strengthen productive relationships with guests across ‘Seven Seas Society’.A few key achievements in this tenure include: Contributed to organise disembarkation manifests for 700 guests, pertaining to post-cruise programmes, private arrangements, coach transfers, and independent information. Developed private shore excursions for global customers by implementing broad knowledge of over 350 ports and executive collection programme. Exceeding KPI\'s in customer service and profitability. Delivered high-quality customer service to achieve guest retention and memorable experience. Arranged and conducted visits across 100+ countries for professional development.
EDUCATION
Aston University
Business & Strategy
ABOUT CRAIG BOUTWOOD
Proven success leading and delivering best practices across the travel and tourism industry.
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