Craig Boroughf
Vice President, Customer Service
- Role
- Vice President, Customer Service at USG
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Craig Boroughf
I am a seasoned Customer Service and Supply Chain executive with a proven track record in optimizing contact center operations, freight management, procurement, and logistics. My expertise lies in integrating operational execution with strategic vision to drive performance and achieve business and financial goals.I have demonstrated a commitment to talent development and a focus on successful transformations. I excel in driving performance and delivering exceptional customer service. My core competencies include; Leadership and Strategic Coaching, Operational Excellence, and Successful Transformations. I am dedicated to operational excellence and fostering a high-performance, high engagement culture.
Experience
Vice President, Customer Service
Jul 2021 — Present · Chicago, IL, US
Leading the US Customer Service function, with a focus on improving our customer\'s experience, engaging our team, and leveraging our Supply Chain to help our customers, our team, and USG win.
Education
University of Illinois Urbana-Champaign
BS, Accountancy
Georgia Institute of Technology
Certificate of Completion, Supply Chain & Logistics
Skills
- Purchasing
- Process Improvement
- Team Building
- Management
- Procurement
- Analysis
- Operations Management
- Strategy
- Trucking
- Transportation
- Fleet Management
- Truckload
- Warehousing
- Supply Chain Management
- Logistics
- Training
- Pricing
- Logistics Management
- Outsourcing
- Negotiation
- Strategic Planning
- Sourcing
- Supply Chain
- Global Sourcing
- Leadership
- Contract Negotiation
- Freight
- Shipping
- Transportation Management
- Supply Management
- Supply Chain Optimization
- Forecasting
- Financial Analysis
- Budgets
- Business Process
- Container
- 3pl
- Ltl
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