Craig Bernick

About Craig Bernick

Proven Sales (multiple President\'s Club awards) & Information Technology executive with a…

Experience

1. Sr Enterprise Sales Director

   Five9

   Jan 2021 — Present

   Five9 is the leading provider of cloud contact center software, virtual agents and WFO (WEM) solutions. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections. Engage with Five9 and here’s what you can expect. A Complete Set of Integrated Capabilities: Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems. Leverage Extensive Cloud Expertise: With the experience of thousands of customer implementations, we are laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution. Benefit from a Secure, Reliable, and Scalable Contact Center: Our software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty. Access an Extensive Ecosystem of Partners: Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers. Gain a Trusted Partner: We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

Education

• PennWest California

  BS, Mathematics & Computer Science

  1984 — 1987

• University of Pittsburgh Joseph M. Katz Graduate School of Business

  MBA, Marketing

  1989 — 1991

Skills

• Intelligent Call Routing
• Security
• Data Center
• Contact Centers
• IT Strategy
• Leadership
• Integration
• Voip
• Call Center
• Sdlc
• Business Development
• Disaster Recovery
• Strategy
• Telecommunications
• Sales
• Telephony
• Team Building
• Salesforce.com
• Strategic Planning
• Business Analysis
• Project Management
• Wan
• Customer Relationship Management (Crm)
• Professional Services
• Enterprise Architecture
• Marketing
• Solution Selling
• IT Management
• Enterprise Software
• Networking
• Management
• Account Management
• Sales Management
• Vendor Management
• Direct Sales
• Process Improvement
• Saas
• Managed Services
• Negotiation
• Business Process Improvement