Craig Battinelli

About Craig Battinelli

Craig Battinelli is a strategic leader with 23 years of experience in the…

Experience

1. Associate Director Finance Operations

   Verizon

   Oct 1998 — Present

   In this role, Craig is responsible for the strategy, leadership, and overall program management of the following VZ initiatives: Business Use Device Concessions, ACE/Salesmaker, Demo, Retail Display, Test (including 5G), and the support of the Verizon Response Team devices. He and his team provide Finance policy oversight & strategic program management, Finance Digital transformation initiatives, Project management/testing for all program-related projects, Compliance reporting and analysis, End-user support. Craig also spent many years leading the Collections Strategy and Analysis teams in the Bill to Cash organization, the Legacy VZW National CFS team, and the Legacy South Area CFS team. He had responsibility for the Collection Strategy and analysis for the VZT and VZW portfolios, leading efforts to optimize and align area-specific strategies and improve treatment to gain efficiency, effectiveness, improve the customer experience, and reduce the overall cost to the business. Strategy Management included analytics and strategy direction for the following, but not limited to; Outbound File Penetration, Call in Rate Analysis, Transfer Rate Analysis, Bad Debt Budget/Forecast/Analysis, Involuntary Churn Budget/Forecast/Analysis, CACS System Table Management, Collection strategy optimization, Cure Rate Reporting, Risk Analysis, Cost Analysis, ROI Analysis, Accounts Receivable, Strategy Project Management, Regulatory Management, Strategy Communications, Profile Management, UAT Management and impacts to Department Performance. Vendor Management – Manage strategic vendor relationship for Outbound Solutions and Late Stage collections. Responsibilities include, but not limited to: Implementation/Launch, Contractual Agreements, Pricing, Strategic Approach, ROI Analysis, Performance Reporting, Cost Analysis, and Manage Pro Services Budget.

Skills

• Telecommunications
• Call Centers
• Pivot Tables
• Call Center
• Key Performance Indicators
• Cdma
• Microsoft Excel
• Executive Reporting
• Metrics
• Project Planning
• Cross-Functional Team Leadership
• Mobile Devices
• Vendor Management
• Powerpoint
• Coaching
• Customer Experience
• Process Improvement
• Strategic Planning
• Business Case
• Cellular Communications
• Wireless
• Solution Selling
• Quotas
• Data Analysis
• Business Analysis
• Analytics
• Project Management
• Customer Retention
• Strategy
• Forecasting
• Microsoft Office
• M2m
• Mobile Technology
• Business Process Improvement
• Sales Operations
• Customer Satisfaction
• Financial Analysis
• 4g
• Salesforce.com