Craig Ashley

Experience

1. Desktop Team Lead

   ProSearch

   Jan 2023 — Present · Los Angeles, CA, US

   Configured Apple Business Manager to work with Microsoft Intune to manage existing Apple MacBooks.• Developed documentation for ProSearch on how to use Apple Business Manager.• Use the Exchange Admin Center to modify accounts and group settings.• Configure MS SharePoint to administer specific user directories.• Monitor ticketing system (or substitute thereof) to ensure tickets and tasks are assigned and completed with no SLA breach.• Maintain expertise in team processes, tools, and workflows by continuing to execute the core work functions of the group.• Supervise daily work and QC work product.• Troubleshoot issues as escalation point and escalate further as needed.• Manage day-to-day work assignments and distribute work to team.• Train and develop junior team members.• Set training goals for team members in consultation with Team Manager.• Develop plans to support team members progress and improve new and routine processes.• Provide real-time support, coaching and training to enable team members to continuously learn on-the-job.• Meet with team members at least monthly to discuss and advise on progress toward goals.• Provide a weekly summary of the team\'s accomplishments and struggles to Team Manager and Department Director.• Contribute to and conduct performance reviews of team members.• Approve timesheets and time-off requests in Dovico.• Contribute to the interview process for new team members.