Chris King

About Chris King

With a steadfast commitment to excellence, my leadership at Blue Origin as Sr Manager of…

Experience

1. Sr Manager, IT Support

   Blue Origin

   Mar 2022 — Present · WA, US

   Responsible for managing Blue Origin’s IT Support and end user support operations with a geographically dispersed team of 65+ talented IT support operations individuals, delivering a diverse range of enterprise IT products, services, and support solutions to employees and partners across 30 sites/office locations, with a multimillion-dollar IT support budget.Accountable for delivery of all enterprise Information Technology (IT) support services that embolden and enhance Blue Origin Employees productivity, collaborative digital communications and reduce downtime by providing scalable and resilient technology solutions and through the integration technology teams to provide exceptional customer support and service durability that is required for an Aerospace company in a 24/7/365 environment.Building and developing observability metrics allowing for data driven decisions improving the ability to pivot with varying support needs.Delivering:• Core Enterprise IT support functionality including: • A Global Service Desk responsible for providing 24/7/365 live and on call phone-based IT support. • IT Field Support (Onsite) responsible for providing walkup support, deskside support, Incident management, and support of IT owned equipment and services during Launches of Suborbital vehicles. • Executive Support delivering IT support for C-suite leaders. • Audio Visual (AV) engineering delivering AV, VTC, conferencing solutions utilizing Microsoft teams rooms devices. • Deployment of digital workplace solutions including digital signage solutions.• Event support, delivering support solutions for large scale event including all hands, town halls and suborbital launches. Key Achievements• Reduction in negative customer satisfaction (CSAT) surveys.• Scaled to follow growth with the business, during 2022, doubling the support team head count• Enhancing Self-service options (Tier 0) • Improved tracking of issue/incidents• Reduction in issue backlog

Education

• Western Governors University

  Bachelor of Science Degree

Skills

• Six Sigma
• Html
• Comptia Security+
• Internet Business Strategy
• Troubleshooting
• Microsoft Exchange
• Networking
• Computer Hardware
• Visual Studio
• Php
• Network Architecture
• Sales Process
• Xp
• Problem Solving
• Microsoft Technology Associate
• Android Sdk
• Servers
• Help Desk Implementation
• Network Administration
• Web Development
• C#
• .net
• Technical Support
• Website Development
• Xml
• Windows Os
• Javascript
• Ciw
• Windows Xp
• Geth Prime
• Adobe Creative Suite
• Help Desk Support
• Mysql
• Customer Service
• Microsoft Technologies
• Microsoft Certified Technology
• Software Development
• Sql
• Asp.net
• Windows