Chris Phan
Senior Product Manager @PHIL, Inc.
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WORK HISTORY
Senior Product Manager @PHIL, Inc.
Am a key partner with Operations and Fulfillment to lead the Prescription Operation portfolio. As a player/coach I am- identifying bottle necks in the operations pipeline - optimizing existing workflows - defining a product roadmap that allows prescription operations to handle 2-3X volume by end of 2026
EDUCATION
BrainStation
Product Management
Seneca College of Applied Arts and Technology
Ontario Graduate Certificate, Bioinformatics
Brock University
Bachelor of Science (B.Sc.), Molecular Biology
SKILLS
ABOUT CHRIS PHAN
Senior Product Manager with 8 years of experience building and scaling products in complex operational environments such as: Human Capital Management, Sales Performance Management, eCommerce, and Healthcare. I specialize in identifying operational bottlenecks and translating them into product opportunities that increase employee productivity, reduce overhead, and unlock 2–3x business scale—without linear headcount growth.My work has helped organizations- Increase revenue per employee by leveraging automated tools/LLM to increase employee productivity 2X - Reduce operational costs, by 30%, through workflow automation and system redesign - Scale teams and products without proportional increases in complexityI’m particularly effective in environments where operations, product, and growth intersect—and where scale is constrained by internal inefficiencies.
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