Coy Adair Alter

About Coy Adair Alter

As Global Strategic Planning Advisor at FedEx, I contribute to operational excellence by leveraging over a decade of expertise in logistics, supply chain management, and data analytics. My role focuses on creating innovative, data-driven solutions to address complex global challenges, including enhancing production metrics and improving processes through Power BI, Python, and SQL. Collaborating with teams to implement reporting improvements and mentoring team members, we have achieved significant milestones, such as optimizing virtual call center operations and advancing KPIs. These efforts have been recognized with the prestigious FedEx Five Star Award, underscoring a commitment to driving customer satisfaction, quality, and organizational success.

Experience

1. Global Strategic Planning Advisor

   FedEx

   Nov 2023 — Present · Memphis, TN, US

Education

• Howard Payne University

  Business Administration, Management and Operations

  2004 — 2005

Skills

• Profit
• Strategy
• Customs Regulations
• Associate Development
• International Logistics
• Social Media Marketing
• Warehousing
• Store Management
• Loss Prevention
• Vendor Relations
• Marketing
• Operational Efficiency
• Management
• Team Building
• Sales
• Business Development
• Account Management
• Team Leadership
• Hiring
• Fulfillment Services
• Employee Training
• Operations Management
• Shipping
• Organizational Effectiveness
• Customer Service
• Supply Chain Management
• Process Improvement
• Warehouse Management
• Analytical Skills
• Social Media
• Warehouse Management Systems
• Contract Negotiation
• Selling
• Leadership
• Sales Management
• Strategic Planning
• Training
• Logistics
• Customer Satisfaction
• International Shipping