Ashley Cox

About Ashley Cox

Highly organized and detail-oriented Business Administration graduate with experience in administrative support, customer service, and data analysis. Currently a Product Support Specialist, processing over 200 orders per month and managing quotes, contracts and customer inquiries with accuracy. Demonstrated success in leading customer service initiatives, resolving complex issues, and building strong client relationships. Recognized for being dependable, and delivering accurate, efficient work while maintaining a professional and friendly demeanor.

Experience

1. Product Support Specialist

   Multiprens Usa Inc

   May 2024 — Present

   Serve as the point of contact for customers, vendors and sales representatives, managing inquiries via phone and email with prompt, solution-oriented communication. • Enter and process 200+ purchase orders using Sage ERP, ensuring accuracy and timely fulfillment. • Prepare and distribute product quotes, supporting sales efforts and enhancing customer satisfaction. • Create and distribute marketing and sales communications to customers using Microsoft Office tools. •Prepare commission and quarterly reports; proficient in Excel reporting tools and functions (e.g, VLOOKUP, data analysis, and formatting) • Manage and prioritize multiple tasks and projects in a fast-paced environment. • Organize and maintain detailed project documentation, including purchase orders, contracts and invoices. • Provide general administrative support, contributing to overall team efficiency and organization.• Meet and greet all visitors and direct them to the correct location.

Education

• Southern New Hampshire University

  Bachelor of Science, Business Administration