Matt Cowell
Director & Co-founder @Acceleraate
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WORK HISTORY
Director & Co-founder @Acceleraate
UK\'s first Zoom CX Competency Partner We are contact centre and customer experience optimisation specialists. With over 20 years of native cloud, CCaaS, and AI experience, we take ownership of your CX/EX challenges and then help you tackle them through focused consultancy, implementation & delivery, system integration, and managed services. We partner with best-in-breed cloud providers including Zoom Contact Center, Zoom Virtual Agent, Amazon Web Services (AWS), and Avoira, providing expert consultancy, implementation, system integration, custom development, and managed services to organisations across EMEA.
EDUCATION
Blackburn College
CIM Diploma, Marketing
Impossible 2 Inevitable (I2I)
Executive Leadership Development Programme
Blackburn College
CIM Postgraduate Diploma, Marketing
Agility in Mind
Professional Development, Agile Methodology Training
University of Lancashire
BA (hons), Business Information Systems & Management
ABOUT MATT COWELL
Over 20 years experience across multiple sectors including contact centre, customer…
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