Christopher Outerbridge
- Role
- Assistant Front Office Manager at Shaner Hotels
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Christopher Outerbridge
Christopher is a goal-oriented and motivated professional with 10 plus years of high…
Experience
Assistant Front Office Manager
Apr 2016 — Present · Raleigh-Durham, NC, US
Promoted to position to manage and directly supervise a team of 15-20 associates in all aspects of the Front Desk functions; direct, implement, and maintain property and corporate standards, policies, and procedures; ensure consistent quality guest service experiences by ascertaining departmental training needs and developing Guest Services Associates, Bell Staff, and Marriott \"At Your Service\"™ Agents; Address and resolve guest issues in person, via telephone, email, internet or Marriott Global Customer Relations; resolve discrepancies with Accounting Department; interview potential candidates for employment; Coordinate special projects assigned by property General Manager and/or Assistant General Manager.
Skills
- Opening New Accounts
- Leadership
- Phone Etiquette
- Store Management
- Data Analysis
- Customer Service
- Data Entry
- Building Customer Loyalty
- Microsoft Office
- Photoshop Elements
- Online Social Networking
- Point of Purchase
- Fashion
- Powerpoint
- New Hire Orientations
- Store Remodels
- Visual Merchandising
- Customer Insight
- Volunteer Management
- Selling
- Training
- Guest Recovery
- Public Speaking
- Merchandising
- Customer Satisfaction
- Hospitality
- Customer Experience
- Goal Analysis
- Management
- Coaching
- Retail Sales
- Microsoft Excel
- Microsoft Word
- Residence Life
- Customer-Focused Sales
- Property Management Systems
- Loyalty Programs
- Personal Development
- Sales
- Onboarding
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