Courtney Zolecki

HR & Talent Leader | Director, Learning Delivery at American Express | Talent Strategy • Leadership Development • Talent Acquisition

Role
Director of Learning at American Express
Location
Milwaukee, WI, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Courtney Zolecki

I help organizations unlock the potential of their people. At American Express, I’ve led teams across the US, Canada, Mexico, and the Philippines, driving talent strategy, learning delivery, and leadership development initiatives that empower colleagues to succeed from day one. As a servant leader, I clear the path for my team to do their best work, while stepping in to guide decisions and deliver results when it matters most. I lead with authenticity, championing an environment where individuals feel supported, encouraged, and inspired to bring their full selves to work. I am passionate about helping people discover their purpose and strengths, then turning that insight into tangible performance and growth, for them, their teams, and the business. I am exploring Director or AVP opportunities in Talent Development, Talent Management, Leadership Development, or Talent Acquisition Leadership, where I can continue to create impact, foster growth, and drive results at scale.

Experience

  1. Director of Learning

    American Express

    May 2022 — Present

    Currently lead a team of approximately 60 Learning Professionals across the US who deliver first-class learning solutions to drive business performance and retain top talent for Global Servicing (GS) frontline

Education

  • Purdue University

    Bachelor of Arts (B.A.), Organizational Communications

    2000 — 2004

  • Cardinal Stritch University

    Certificate of Human Resource Management (CHRM), Human Resources Management and Services

    2014 — 2015

  • Purdue University

    Bachelor of Arts, Organizational Communication, General

Skills

  • Call Centers
  • Applicant Tracking Systems
  • Recruiting
  • Temporary Placement
  • Customer Experience
  • Hiring Practices
  • Employee Training
  • Building Relationships
  • Team Leadership
  • Staffing Services
  • Talent Management
  • Relationship Management
  • Customer Service
  • Leisure Travel
  • Global Talent Acquisition
  • Onboarding
  • Strategic Planning
  • Process Improvement

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Courtney Zolecki — Director of Learning at American Express in Milwaukee, WI, US | Unifers