Courtney Arnold

About Courtney Arnold

As a seasoned Human Resources professional, I bring a wealth of strategic and tactical experience gained across diverse industries, ranging from dynamic startups to established global corporations. My industry exposure includes Technology, Data Analytics, Pharmaceutical and Life Sciences, Consulting, and Transportation and Logistics.Throughout my career, I have demonstrated proficiency in managing and leading teams, with a track record of overseeing teams up to 12. I excel in supporting both local and dispersed, remote workforces, fostering cohesion and productivity across geographical boundaries.Collaborating closely with executive leadership, I specialize in identifying and developing strategic HR approaches that align seamlessly with company initiatives and values. My strategic insights have consistently contributed to the overall success of organizations by ensuring HR practices are in harmony with broader business objectives.I possess a robust background in building and nurturing HR departments into fully functioning business units. From formulating policies and procedures to spearheading recruitment efforts, managing benefits, handling employee relations, navigating unemployment issues, ensuring safety compliance, and monitoring leave of absence protocols, I have led comprehensive HR functions with precision and effectiveness.With a passion for driving organizational growth through people-centric strategies, I am committed to leveraging my expertise to empower teams and optimize HR practices for sustained success.

Experience

1. Senior Director, People Operations

   ACERTUS

   Jul 2024 — Present · Mission, KS, US

   As Senior Director, People Operations, I lead both the strategic direction and daily execution of HR initiatives that align with our business objectives and foster a high-performance, people-first culture. I oversee a team of HR professionals, including People Business Partners, Benefits, and Payroll, ensuring our operations run smoothly and meet the day-to-day needs of employees and leaders across all departments.My role bridges strategic planning and hands-on execution, with responsibilities that include:• Managing daily People Operations activities, including onboarding, offboarding, employee relations, compliance, and general HR support• Leading and developing our People Business Partners to deliver consistent, proactive support to employees and leaders, ensuring alignment across business lines• Overseeing benefits and payroll operations to ensure accuracy, compliance, and a positive employee experience• Resolving complex employee relations matters with an emphasis on transparency, fairness, and legal compliance, including investigations, disciplinary actions, and terminations• Driving performance management initiatives, empowering managers to set clear expectations, provide ongoing feedback, and conduct effective evaluations• Utilizing people metrics to guide decision-making, improve processes, and measure the impact of HR programs on engagement and productivity• Leading change management and organizational development initiatives to support business transformation and growthBy combining strategic insight with operational leadership, I ensure that our People Operations function is not only aligned with business goals but also agile and responsive to the needs of our people.

Education

• MidAmerica Nazarene University

  BA, Management and Human Relations

  2007 — 2008

Skills

• Personnel Management
• Unemployment Claims
• Performance Reviews
• Performance Management
• Job Descriptions
• Interviews
• New Hire Orientations
• Employee Relations
• Strategic Planning
• Transportation
• Onboarding
• Management
• Team Building
• Employee Benefits
• Recruiting
• Fmla
• Human Resources
• College Recruiting
• Benefits Administration
• Applicant Tracking Systems
• Eeo
• Training
• Hiring
• Eeoc
• Customer Service
• Leadership
• Employee Handbooks
• Talent Acquisition