Courtney Patrick

About Courtney Patrick

Experienced strategic customer advocate with a passion for empowering Customer Success and Product teams to create delightful customer experiences of their own. Committed to humanizing leadership and dismantling barriers to autonomy.

Experience

1. Director of Customer Success

   CoLab

   Apr 2025 — Present · St John’s, NL, CA

   I lead CoLab’s global Customer Success organization through a phase of high-growth transformation, defining the strategy, systems, and structure to scale customer outcomes and revenue impact across our enterprise customer base.Scope of LeadershipStrategic Ownership: Defining the long-term Customer Success operating framework, segmentation model, and organizational design to support scale beyond $50M+ ARR.Systems & Visibility: Building the end-to-end data and reporting infrastructure that links customer health, adoption, and revenue to executive-level metrics and decision-making.Operational Excellence: Implementing scalable processes for key customer milestones including onboarding, success planning, and renewals to drive collaboration and accountability across GTM.Customer & Business Outcomes: Driving measurable gains in adoption, retention, and expansion readiness through data-driven health scoring, success planning, and executive engagement, ensuring every customer achieves ROI and long-term value.Org Design & Leadership: Leading a multi-tier CS organization (CSMs, Enablement, and Education) while building the next layer of management to drive consistency and operational rigor.Cross-Functional Alignment: Partnering with Sales, Product, and RevOps to align post-sale execution, insights, and forecasting across the customer lifecycle.Transformation & Change: Launching customer education and advancing our data and tooling strategy to scale intelligently.

Education

• North Carolina State University

  Bachelor of Arts (B.A.), English Language and Literature/Letters

  2005 — 2009

Skills

• Wordpress
• Proofreading
• Publications
• Ap Style
• Content Development
• Salesforce.com
• Copywriting
• Mac Os X
• Print
• Microsoft Office
• Social Media
• Quality Assurance
• Shipping
• Enfocus Pitstop
• French
• Marketing
• Copy Editing
• International Shipping
• Digital Printing
• Quickbooks
• Blogging
• Editing
• Technical Writing
• Email Marketing
• Invoicing
• Adobe Creative Suite
• Customer Retention
• Customer Service
• Management
• Ebooks
• Publishing
• Content Management
• Indesign
• Google Merchant Center
• Content Strategy
• Google Adwords
• Facebook
• Adobe Acrobat
• Books
• Vendor Relationships