Courtney Loechl
Customer Success Manager @Backerkit
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WORK HISTORY
Customer Success Manager @Backerkit
Onboarding crowdfunding creators with the software setup process through high-touch, customized help.Advise and educate clients via email, Loom videos, and live calls using strong working knowledge of product capabilities and limitations. Increase customer retention by solving complex problems for 55 to 70 new & returning clients weekly to ensure software is meeting client goals.Reduced client response time by 65% over 5 months through deepening product knowledge and leveraging automated tools.Submit weekly product feedback and feature requests from real-time situations to enhance the software’s capabilities and improve user experience.
EDUCATION
Texas Christian University
Bachelor of Science - BS, Communication, General
ABOUT COURTNEY LOECHL
As a Make Shit Happen coach, I\'ve been helping folks for the last 8 years break free from the grind to execute bucket list ideas, conquer major goals, launch passion projects, and go after the \"just because\" ideas (monetized or not). Remember when life was fun and you just went for it? Time for that again. I\'m also a Customer Success Manager for a crowdfunding tech company, empowering creators to bring bold ideas to life (and occasionally reassuring them in the chaos that it\'ll all work out). After a few years of being fully self-employed, I\'m now a proud \"dualentrepreneur\". Multiple streams of income are great, having a 9-5 does not make you a sellout, and health insurance is awesome when you do multiple adventure sports. Doing my best not to test the limits of my coverage. I quit Girl Scouts in 2nd grade after I sold a ton of cookies and found out I didn’t get to keep the money. Joined a door-to-door sales club instead and never looked back.\' I lived around the world in my 20s and had my fair share of sink-or-swim moments. Like guiding white water rafting in Swaziland, in a river full of crocs (10/10 don’t recommend). I\'ve also taught monks in Thailand, renovated a ‘79 camper van into a tiny home with my wife, and much more. I have a wealth of experience in setting a goal, turning ambition into action, and going after the life you want. I absolutely love supporting others in doing the same. If you have an idea/ project/ goal you\'re tired of putting on the backburner, reach out! I\'d love to help. Otherwise when I’m not working you’ll probably find me surfing freezing water, playing flag football with my team The Gaytriots, decorating cute cookies while binging true crime, crying at Golden Buzzer videos, or making friends at the grocery store while forgetting what my wife asked me to buy.**Always open to interesting conversations and unique opportunities. Let\'s connect! I can also be reached via email: hello (at) courtneyloechl.com**Ready to make shit happen? Check out my coaching work >>
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