Courtney Grams
Internal Communications Manager @Central Texas Food Bank
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WORK HISTORY
Internal Communications Manager @Central Texas Food Bank
Austin, TX, US
Leads enterprise internal communications strategy across digital channels, executive messaging, and organizational change initiatives for a multi-site nonprofit workforce.• Built and launched the organization’s first employee intranet from concept through rollout, designing architecture and navigation, migrating legacy resources, establishing governance standards, and leading launch communications and training• Established channel governance standards defining how information moves across intranet, newsletter, and Teams, reinforcing the intranet as the primary source of record supported by coordinated reminders across channels• Advise senior leadership and partners with HR, operations, and program teams to align messaging across executive communications, presentations, and organization-wide announcements, strengthening clarity and connection to mission priorities• Leads enterprise change communications for organizational initiatives and policy updates, building repeatable multi-channel delivery processes across intranet, newsletter, Teams, and manager cascades, supporting readiness and adoption• Launched and manage the weekly internal newsletter ecosystem, increasing average open rates from ~55% to nearly 70% through segmentation supporting desk-based and frontline employees• Maintain a measurement-informed communications strategy by tracking intranet reach and retention, monitoring cross-channel distribution, and producing campaign performance reports to refine editorial sequencing and visibility• Led communications during an 11-week federal government shutdown response, establishing a trusted weekly update cadence supporting leadership messaging that drove 97% understanding of organizational activity and 89% connection to mission impact• Plan and execute multi-channel campaigns supporting benefits enrollment, wellness participation, and employee engagement initiatives+ August 2025 Team Member of the Month
EDUCATION
The University of Texas at Austin
Bachelor of Arts (BA), Sociology and Anthropology, Minor in Business
SKILLS
ABOUT COURTNEY GRAMS
I design internal communications systems that help distributed workforces deepen engagement and collaboration. I firmly believe this work isn’t just about pressing send or making announcements pretty. Internal communications is a strategic function that helps organizations align employee understanding and behavior with mission goals.Over the past 10+ years, I’ve built organizational communications programs that strengthen connections across teams, champion leaders through change, and turn digital workplace channels into reliable alignment and communication platforms. My work sits at the intersection of channel strategy, executive messaging, intranet governance, and change communications — with a strong emphasis on employee participation, measurement, and continuous improvement.My approach focuses on creating communication environments that prioritize meeting people where they are — providing a clear single source of truth while also reaching frontline teams working primarily from mobile devices, or desk-based staff relying on chat and email. I also stress preparing managers for major change with context and previews so they can lead their teams effectively through periods of transformation.This approach has shaped successful projects like:• Launching an organization’s first employee intranet and governance model• Establishing coordinated channel ecosystems• Supporting leadership messaging during major org-wide transitions• Designing manager cascade communications that improve employee readiness• Leading emergency-response communicationsI’m especially motivated by mission-driven organizations where communications directly support people doing meaningful work in their communities, and by opportunities to take deeper ownership of communication strategy that enhances shared understanding between employees and executives. Areas of expertise: Channel strategy & governance • Intranet strategy • Communications measurement & analytics • Manager cascade enablement • Organizational messaging alignment • Cross-functional stakeholder advising Tools I use: SharePoint • Microsoft Teams • Monitors Anywhere • UKG (HRIS) • Luminate Online • Constant Contact • Canva • Adobe Creative Cloud • WordPress • Drupal • Asana • Jira Service Management • Google Workspace • Microsoft Office Suite • Social media publishing, scheduling & analytics platforms • HTML • AI-assisted content development tools (ChatGPT)
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