Courtney Wheeler

Principal Pm Manager @Microsoft

Atlanta, GA, US

Responsible for product strategy, vision and roadmap for offerings that focus on improving overall quality, security and reliability of Azure critical services. Lead a team of 10+ Product Managers delivering on critical features that have resulted in a 50% decrease in the amount of time to identify outages therefore reducing the pain experienced by customers. •Envisioned and executed on product strategy to develop a centralized risk management platform that proactively identifies and helps remediate risks before they impact end customer experience; grew MAU from 0 to and 18K+ page views in under six months.•Extensive collaboration experience across multiple organizations to develop executive dashboards that translate dense data and concepts into key insights used for weekly LT quality reviews.•Identified and addressed gaps in critical customer communication processes that allowed for the automation of manual steps resulting in an 80% increase in speed of notifications, contributing to increase in customer satisfaction (133 to 135). •Led user research studies to deeply understand customer needs and challenges to align product roadmap, scenarios and key results including a focus on how AI can be used to solve problems.•Mentor, coach and care for organization of 10+ Product Managers and provide site leadership for organization for Atlanta.

Samford University

Bachelor of Business Administration - BBA