Courtney Brown
- Role
- Contact Center Manager at Eversource Energy
- Location
- Bellingham, MA, US
- LinkedIn followers
- 500 followers
About Courtney Brown
Contact Center leadership professional with 15 years of work experience between the…
Experience
Contact Center Manager
Feb 2020 — Present
Manages 150+ represented contact center employees Directs, leads, and empowers supervisory team to be focused on driving continuous improvement for our customers Manages and develops an $11 million center budget Ensures effective management of all performance, training, labor, disciplinary, and administrative issues Manages response to emergency conditions on our electric and gas distribution systems Analyzes, identifies, and reports out on trends and opportunities in call center performance to key metrics
Skills
- Customer Service
- Hospitality
- Amadeus
- Restaurants
- Event Planning
- Hotel Management
- Hospitality Management
- Micros
- Hotels
- Adventure Travel
- Amadeus Gds
- Time Management
- Sales
- Tourism
- Aspect
- Training
- Leadership
- Hospitality Industry
- Genesys
- Food & Beverage
- Management
- Cruises
- Event Management
- Advertising
- Crm Databases
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.