Courtney Paulson
Principal Program Manager - Strategic Partnerships and Pilot Programs @Blue Shield of California
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WORK HISTORY
Principal Program Manager - Strategic Partnerships and Pilot Programs @Blue Shield of California
Lead the ideation, design, implementation, and expansion of pilots and programs that align with enterprise strategic priorities including 1) the Genetic Testing Pilot, intended to test whether an educational intervention with clinicians will increase the equitable utilization of a covered benefit, and 2) Affordability Initiatives in Monterey and Bay Area, designed to achieve cost of healthcare reductions, increase provider adoption of solutions, and improved care coordination for members through member outreach initiatives- Manage partner relationships to deliver high-impact results, ensuring seamless collaboration and alignment towards shared objectives. Oversee vendor performance and set clear expectations of deliverables- Identify and work closely with partners to implement programs that achieve high-impact results. Ensure partners are meeting goals and contributing effectively to the overall success of our initiatives- Oversee and track program management activities using Agile and Accelerated Implementation Methodologies and prioritize flexibility, rapid iteration, and continuous feedback- Establish program key performance indicators and conduct thorough data analyses for program evaluation, using tools like Excel, Tableau, and PowerBI to derive insights and inform decision-making- Drive end-to-end communication campaigns for member outreach, ensuring that our messages are clear, targeted, and impactful- Provide comprehensive reports on program activities, offering detailed insights and recommendations. Present strategic content to executive leadership, facilitating informed decision-making and planning. Contribute to the organization\'s long-term success through open lines of communication and delivering well-researched, data-driven analyses- Expertise in collaborating with different business departments, processes, and systems to support programs with a focus on collaboration, adaptability, and efficiency.
EDUCATION
The University of Arizona Global Campus
Master of Business Administration - MBA
Budapest University of Technology and Economics
Engineering
University of Wisconsin-Madison
Bachelor’s Degree, Industrial and Systems Engineering
SKILLS
ABOUT COURTNEY PAULSON
I am a dynamic and results-oriented professional in health care aimed at creating a health care system worthy of our family and friends. I specialize in ideation, design, and implementation of strategic health care programs that reduce costs of healthcare while improving health outcomes. My passion lies in building solutions that allow me to understand and improve health trends across various populations. I leverage relationships with strategic partners to implement successful programs that ultimately improve whole population health, enhance patient care, improve provider wellbeing, reduce costs of health care, and increase health equity. I am passionate about using data and evidence-based research to improve the health of communities across the state of California, through the implementation of equity-based solutions that apply the strengths of communities, deliver culturally relevant and community-integrated care that connects physical, social, and behavioral elements of people and systems.
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