Courtney Sanger
Director of Customer Intelligence @International
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WORK HISTORY
Director of Customer Intelligence @International
Lisle, IL, US
Tactical leader responsible for the oversight of International’s customer database, designing and implementing data strategies in close partnership with internal stakeholders and external agency partners, ensuring alignment with operational strategies. • Developed Customer Master data integrity cadence by establishing and facilitating cross-functional data governance team of Business Unit Data Governors. • Lead Salesforce (CRM) development and rollout of customer record duplicate review logic, matching, and merging.• Facilitated Customer First Culture enterprise cross-functional team, one of four corporate strategic pillars. Lead the completion of stakeholder analysis, gap analysis, workplan recommendation, executive communication, and pilot activities. • Championed new enterprise-wide People Change Management Advisory Council by serving as an inaugural member and advisor, providing guidance on enterprise and commercial operations change management programs.
EDUCATION
The Second City
Chicago, IL
University of Notre Dame - Mendoza College of Business
Executive MBA, cum laude
Purdue University
Bachelor of Science
SKILLS
ABOUT COURTNEY SANGER
Translates enterprise strategy into disciplined execution across complex, matrixed…
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