Courtney Santiago
Regional HR Generalist & Recruiter @Integrative Staffing Group
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WORK HISTORY
Regional HR Generalist & Recruiter @Integrative Staffing Group
Recruitment & Training: Experienced in managing the full recruitment cycle for a diverse portfolio of roles, including sourcing, screening, developing interview questions and rating scales, interviewing candidates, and delivering onboarding and orientation programs to facilitate new hire integration and socialization. Facilitated weekly recruitment meetings with VPs, as well as assisted with the delivery of company-wide leadership training sessions for about 150 employees at client sites. Employee Engagement & Recognition: Led the coordination and facilitation of regional staff meetings focused on employee recognition, progress highlights, and organizational wins. Tracked, managed, and distributed recognition awards and monetary incentives across four centers, contributing to enhanced morale and performance. Worked with cross-functional teams to drive engagement and foster a culture of appreciation. Benefit Administration & Payroll: Administered employee benefits programs, provided clear guidance to employees on plan options, and supported payroll processing to ensure accurate and timely compensation. Coordinated open enrollment and ensured adherence to legal compliance. Employee Relations: Handled conflict resolution and assisted with workplace investigations across a four-center region. Collaborated with leadership to resolve employee issues fairly and in alignment with company policy and employment laws. HR Policy Development & Compliance: Developed and updated HR policies and the employee handbook to align with federal, state, and local regulations. Supported legal risk mitigation by proactively ensuring compliance in both agency and client practices. Reporting & Systems Administration: Maintained HRIS, LMS, and ATS databases, conducted annual audits, and produced weekly compliance and employee metric reports. Administered LMS training through SafetySource, managing enrollment, tracking completion, and generating training effectiveness reports.
EDUCATION
Florida International University
Master of Organizational Science, Industrial and Organizational Psychology
University of South Florida
Industrial and Organizational Psychology
ABOUT COURTNEY SANTIAGO
I am People Science professional with experience across many industries, where I’ve…
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