Courtney Turrin
Chief Work Officer @Xponent21
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WORK HISTORY
Chief Work Officer @Xponent21
Richmond, VA, US
Consulted across industries—including healthcare, financial services, IT, cybersecurity, HR, legal, and real estate—on digital transformation and marketing strategy, leveraging data-driven insights to enhance efficiency, customer engagement, and business performance- Drove operational transformation initiatives, optimizing workflows, streamlining processes, and enhancing employee experience to drive efficiency and business performance- Led learning and development initiatives, designing leadership training, process improvement programs, and performance coaching strategies to enhance workforce capability and engagement- Implemented AI-driven automation strategies, integrating AI tools and custom GPTs to streamline decision-making, enhance productivity, and optimize workflows at scale- Designed and launched KPI-driven dashboards, enabling leadership to make real-time, data-informed decisions- Served as a public face of Xponent21, leading internal and external communications, strengthening partnerships, and engaging prospective clients and employees.
EDUCATION
Bucknell University
Bachelor of Science (B.S.), Biology
William & Mary
Master of Science (M.S.), Biology
Yale University
Master of Science (M.S.), Psychology / Neuroscience
SKILLS
ABOUT COURTNEY TURRIN
I specialize in driving digital transformation, optimizing workforce strategy, and leveraging AI-driven solutions to scale businesses and improve operational efficiency. Working at the intersection of technology, strategy, and people, I help organizations navigate complex challenges and implement data-driven solutions that drive measurable impact.With a background in psychology, neuroscience, and behavioral economics, I bring both analytical thinking and human insight to business problem-solving. Whether I’m advising on digital transformation, optimizing workflows, or mentoring a team, my focus is on creating scalable, practical, and future-proof solutions that enhance business performance and the employee experience.Areas of Expertise- Digital Transformation & AI Strategy – AI Integration, Workflow Automation, Intelligent Process Optimization- Business Strategy & Analytics – Strategic Planning, KPI Development, Market Expansion, Data-Driven Decision-Making- Workforce & Organizational Optimization – Leadership Development, Workforce Planning, Employee Engagement, Change Leadership- Process & Operational Efficiency – Workflow Automation, Scalable Growth Solutions, Performance Metrics, Process Improvement- Leadership & Stakeholder Management – Cross-Functional Collaboration, Organizational Alignment, Executive Advising- Marketing & Customer Experience – User Behavior Analytics, Digital Growth, Conversion Rate OptimizationMy Approach:I’m passionate about collaboration, continuous learning, and innovation that makes work better. I believe that when teams thrive, businesses succeed. My consulting and leadership approach blends data, strategy, and human-centered insights to create scalable, sustainable impact.Let’s Connect:If you\'re looking to collaborate on digital transformation, AI adoption, operational strategy, or workforce optimization, let’s connect to explore how we can drive meaningful change together.
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