Courtney Shar

About Courtney Shar

Mission: Turn sprawling cloud and platform risk into predictable delivery.Sr. Technical Project Manager at HubSpot (ex‑Splunk) leading CI/CD, release, SRE/incident response, and reliability—tight governance and exec‑grade visibility.CSPM/security program leadership; C‑suite visibility and Board‑ready materials.Now at HubSpot- Driving initiatives across deployment, CI/CD, release, infrastructure, and incident response—improving deployment frequency, reliability, and time‑to‑restore using DORA, SLO/SLI, and ops KPIs.Recent impact (Splunk)- Led Security’s workstream for a company‑wide AWS remediation program at global scale (AMER/EMEA/APAC), coordinating 50+ internal teams and ~8 Security sub‑teams. Established operating rhythms, guardrails, and dashboards that made progress observable and decisions faster- Customer trust: standardized intake and evidence, turning a months‑long pilot into a predictable quarterly cadence; reduced friction across Legal, Security, and ITS and helped leaders respond credibly to enterprise client demands- Tight governance: time‑bound exceptions with minimal carve‑outs; stabilized a 14k‑instance effort across ~1.4k accounts and sustained a near‑zero critical backlog. Built C‑suite visibility via exec‑ready reporting; materials supported Board updates ahead of a strategic M&A milestone- Purple Team: operationalized a quarterly exercise cadence; centralized intake and debriefs, generated prioritized gaps, and briefed senior leaders—linking offensive learnings to faster remediation and improved posture.Earlier leadership- Cerner (Sr./Technical PM): Release governance and audit readiness under HIPAA; accelerated incident SLAs; PMO award for DoD DHMS- Rx Savings Solutions (Sr. Dev PM): Predictability up 30–50%; sub‑10‑day lead times; coordinated pen‑test remediation and supported SOC 2 readiness.How I operate- 30/60/90: Baselines and cadences → exec reporting, tight exception governance, and cross‑team rituals that drive predictable delivery and posture/reliability gains.Signals and tools- CI/CD and reliability: modern pipelines, test automation coverage, container orchestration, cloud infrastructure; DORA and SLO/SLI‑driven ops- Program tooling: Jira/Confluence; ServiceNow; Splunk for exec visibility- Frameworks: SOC 2; HIPAA (prior). Owned risk registers across programs- Recognition: Splunk “Ray of Sunshine” (consensus‑building, 2023); Cerner PMO award (2015)- Certifications: CompTIA Security+; Certified ScrumMaster; AWS Cloud Practitioner (in progress).

Experience

1. Senior Technical Project Manager

   HubSpot

   Jan 2026 — Present

   Senior Technical Project Manager (Digital Experience): orchestrating deployment, CI/CD, release engineering, and infrastructure ops to improve deployment frequency, reliability, and change quality across customer-facing platforms.• Metrics-driven operating model: use DORA metrics (deploy frequency, lead time for changes, change failure rate, MTTR) plus SLOs/SLIs and operational KPIs to guide priorities and decisions.• Cross‑org delivery: align Engineering, MarTech, Security, and QA; clarify ownership, dependencies, and handoffs; establish readiness gates that integrate security and compliance without slowing delivery.• Platform scope: partner with SRE on Kubernetes; collaborate with platform teams across AWS and GCP; coordinate with Cloudflare and the observability stack to improve availability, performance, and incident response.• Operating cadence and comms: drive Q/QM planning; facilitate weekly cross‑team forums, program reviews, and retros; provide clear status/risks to stakeholders from ICs to executives.• Pipeline and quality improvements: strengthen Jenkins-based CI/CD, reduce build/test cycle times, and increase Cypress automation coverage to ship with confidence and reduce MTTR.• Risk and dependency management: proactively surface cross‑team risks, align on mitigations, and maintain a transparent roadmap balancing velocity, reliability, and stakeholder impact.

Education

• Oklahoma State University

  Bachelor’s Degree, International Business

  2008 — 2012

Skills

• Software Project Management
• Splunk
• Software Development
• Microsoft Office
• Integration
• Project Management
• Microsoft Excel
• Agile Methodologies
• Team Building
• Jira
• Process Improvement
• Analysis
• Big Data
• Team Leadership