Courtney Roberts

About Courtney Roberts

Professional Background: With 17 years dedicated to the dental industry, I\'ve cultivated a deep commitment to operational growth and the never ending pursuit of higher implementation and revenue cycle excellence. Leadership Philosophy: At the core of my leadership philosophy lies the mission to elevate teams to unprecedented heights. I nurture an environment that harnesses collective brilliance while upholding uncompromising standards of excellence. Human determination is the key to turning the impossible into the possible. Focusing on Client Success: My methodology places utmost significance on attaining client success standards that go beyond traditional norms. I strive to set, achieve, and surpass milestones that showcase the benefits of implementing world-class experiences. Let\'s Connect: I\'m eager to connect with kindred spirits who share my enthusiasm for empowering women in the workplace, embracing empathetic leadership, and chasing personal growth without limits. I\'m also an avid reader of great books and a connoisseur of terrible television – always up for a chat on either topic. Corporate Leadership | Executive Relationships | CRM/SaaS Expertise | Data Analytics | Client Onboarding | Direct Report Management | Operational Development | KPI Driven | Process Implementation | Revenue Cycle Management | Data-Based Problem Solving | Customer Success | Continuous Improvement | Interpersonal Skills C••••••••@live.com

Experience

1. Chief Director for New Client Implementation, Eassist Dental Solutions

   eAssist Dental Solutions

   Sep 2018 — Present

   In my role at eAssist, I orchestrated a transformative overhaul of our new client onboarding system, which proved to be a pivotal driver in our company\'s ability to surpass annual revenue targets. This strategic initiative led to substantial improvements in our sales-to-launch conversion rate and our 120-day new client retention rate, while also significantly expanding our onboarding capacity.Through close collaboration with cross-departmental teams, including Legal, Sales, and IT, I ensured seamless alignment of our implementation strategies with our overarching business objectives. Additionally, I prioritized a culture of exceptional and empathetic leadership by providing unwavering support to a virtual team of 23 vibrant and exceptionally skilled onboarding specialists. Our consistent track record of outperforming onboarding performance metrics stands as a tangible testament to our resolute commitment to delivering nothing short of excellence.