Courtney Ritter
Customer Success Manager | Client Engagement & Retention | Business Development | Onboarding & Implementation | Data-Driven Relationship Builder | SaaS & Enterprise Support | Product & Solution Knowledge
- Role
- Head of Customer Success at Switchpitch
- Location
- Salina, KS, US
- LinkedIn followers
- 500 followers
About Courtney Ritter
I am a dedicated Customer Success professional with over six years of experience driving client engagement, managing onboarding and implementation, and strengthening long-term customer relationships across SaaS, financial services, and healthcare technology. My career has centered on ensuring clients not only adopt solutions successfully but also maximize their value over time. From streamlining onboarding for enterprise accounts with budgets over $100K, to reducing churn by 20% through proactive engagement strategies, I thrive at the intersection of customer advocacy, operational excellence, and strategic relationship building. I bring a strong data-driven approach, leveraging analytics to uncover opportunities for upsells, optimize renewals, and improve customer health scores. Alongside my technical skills in platforms such as Salesforce, HubSpot, Gainsight, and Zendesk, I bring strong communication and stakeholder management abilities that ensure client voices are heard and acted on. Core Strengths & Expertise Customer Success Strategy & Lifecycle Management Onboarding & Implementation Project Management Customer Engagement & Relationship Building Data Analysis & Customer Health Metrics SaaS Tools & CRM Platforms (Salesforce, HubSpot, Gainsight, Zendesk) Process Improvement & Cross-Functional Collaboration Customer Advocacy & Retention Programs Career Highlights Reduced customer churn by 20% at Force Management by proactively engaging at-risk accounts and executing strategic outreach. Managed onboarding projects worth $100K+ at Modern Campus, ensuring 100% on-time delivery across 15+ client accounts. Boosted customer adoption of key features by 20% through targeted engagement initiatives. Increased organizational efficiency by 30% at ESG through process automation and workflow optimization, saving significant team hours. Delivered quarterly training workshops to upskill CS operations teams, establishing myself as a subject matter expert in customer success systems. You can reach me at C••••••••@gmail.com.
Experience
Head of Customer Success
Oct 2025 — Present
Education
University of Northern Colorado
Human services
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