Courtney Lyons

About Courtney Lyons

Problem solving is at the heart of my work. A research scientist with over 10 years of experience, I draw upon qualitative and quantitative techniques to better understand human experiences and improve policies and products—from integrating the lived experiences of rural Alaskans into fisheries decision-making to improving product design. My strengths include ethnographic tools (such as semi-structured interviews, focus groups, participant observation, and card sorts), as well as grounded theory and statistical analysis. If you would like to learn more about bringing data-driven problem solving to your company, feel free to reach out via email Sketch, Figma, InvisionKeywords: user research, usability testing, personas, affinity mapping, card sorts, user flows, contextual inquiry, empathy maps, surveys, statistics, interviews, research summaries, ethnography, heuristic analysis, field studies, journey maps, group facilitation, A/B testing

Experience

1. Senior User Experience Researcher

   Microsoft

   Mar 2024 — Present

Education

• University of Alaska Fairbanks

  Doctor of Philosophy (Ph.D.), Fisheries (Anthropology)

• Springboard

  Certificate, UX Design Career Track

Skills

• Research