Courtney Leblanc
S&E Team Leader at Target
- Role
- Service and Engagement Team Lead at Target
- Location
- Lafayette, LA, US
- LinkedIn followers
- 500 followers
About Courtney Leblanc
Experienced Store Leader with a demonstrated history of driving results in the retail industry through operational excellence, guest-focused execution and team leadership. Skilled in developing top talent, trend analysis, merchandise planning, trend forecasting and retail/store management. Strong sales professional with a B.A. in Visual Arts (Graphic Design) from the University of Louisiana at Lafayette.
Experience
Service and Engagement Team Lead
Nov 2022 — Present
Drove Service & Engagement performance through daily routines, clear expectations, and accountability-based coaching to strengthen execution and guest experience.• Leveraged Stores Health Dashboard and MyGuest reporting to identify opportunities, build action plans, and improve results across NPS, Loyalty, Target Circle, and Circle Card performance.• Served as Key Holder and acting Leader on Duty, ensuring operational stability, fast issue resolution, and consistent team support during peak and off-peak business hours.• Partnered cross-functionally with peer leaders to challenge performance, reinforce standards, and improve team engagement through consistent feedback and follow-up.• Maintained payroll efficiency and workload planning, reinforcing productivity and ownership across the team.• Results: Drive Up NPS 100 | Pick Up NPS 88 | Checkout Wait Time 82 | Checkout Interaction 80 | Loyalty 61%(vs. 60.6% LY)| Target Circle 105.8%| Circle Card Apps 96.9%
Education
University of Louisiana at Lafayette
Bachelor's degree in Visual Arts, Graphic Design
2001 — 2008
Skills
- Window Displays
- Styling
- Retail
- Product Knowledge
- Fashion
- Associate Development
- Store Operations
- Loss Prevention
- New Store Openings
- Merchandising
- Merchandise Planning
- Retail Sales
- Store Management
- Driving Results
- Trend Analysis
- Employee Training
- Trend Forecasting
- Visual Merchandising
- Inventory Control
- Trend
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