Courtney Johnson
Service Delivery Manager @TEKsystems
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WORK HISTORY
Service Delivery Manager @TEKsystems
Lead and manage complex IT managed services engagements for large enterprise clients. Oversees multiple programs end to end, with accountability for service delivery, contractual compliance, financial performance, and resource management. Partners closely with clients, account teams, and cross‑functional stakeholders to ensure SLAs, scope, and deliverables align with both operational requirements and long‑term business objectives.Drive service excellence through data‑driven insights, continuous process improvement, and proactive risk management. Serves as a trusted escalation point and mentor, managing high‑performing delivery teams while evolving managed services programs to improve efficiency, stability, and customer satisfaction.
EDUCATION
Mills High School
Diploma, High School Diploma
California State University, Long Beach
BA, Fashion Merchandising
ABOUT COURTNEY JOHNSON
TEKsystems® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.
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