Courtney Eyster
Learning Delivery Manager, SAP Globalview North America @ADP
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WORK HISTORY
Learning Delivery Manager, SAP Globalview North America @ADP
Baltimore, MD, US
Key Accomplishments:• Contributed to the design of a global blended learning program for SAP HANA/Fiore/GlobalView end users including online & instructor led workshops, assessments, and job aids. This program is used by over learners per year. • Recognized for achieving consistently high leadership engagement feedback scores from my direct reports compared to my peers. • Lead a team of 6 high performing SAP GlobalView technical trainers, who consistently surpassed customer satisfaction targets and goals.• Coach, mentor, and support the continuous learning and development of individual & team capabilities.• Contribute to the design and curriculum delivery strategies for new and experienced SAP GlobalView users.• Measure and evaluate the user learning experience including learner satisfaction, assessments, and performance scores to provide insights, impact and drive continuous improvement.• Develop and implement plans to execute on department and cross-functional organizational goals and strategies.• Cultivate positive relationships with stakeholders and business partners to create and deliver high impact programs.
EDUCATION
Clemson University
Master's Degree, Human Resources Development
University of Delaware
BA, Women's Studies/ Sociology
SKILLS
ABOUT COURTNEY EYSTER
Specialties: SAP, Training and Development, Recruitment, Employee Relations,Change Initiatives, Project Management, Compensation & Benefits.
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