Courtney E.

Experience

1. Senior Consultant

   IBM

   Jan 2022 — Present

   Data Stewardship & Reporting (DSR)- Global Pharmaceutical Serve as business consultant to support cross-business unit leadership create and maintain sales representative dashboard solutions Excel in problem solving by providing structure for ambiguous, undefined challenges by creating templates and finding commonalities across channels Conduct through product analysis, working through dashboard logic, Snowflake, and end-users experience BioPharma Marketing Operations - Global Pharmaceutical Served as a project manager, product owner, and operations lead for 25+ healthcare practitioner sites Led the Agile implementation of ADA compliant, customer-oriented platform changes across 45+ brand sites, coordinating with brand managers, agencies, developers, and external stakeholders Provided strategic and operational insights to journey orchestration, virtual assistant, and platform transformation initiatives on cross-functional teams Mentored and trained fellow consultants on the account regarding client process, agile skills, design thinking and change management Responsible for preparing IBM Consulting\'s Customer Transformation engagement proposals for major pharmaceutical clients, spanning 30+ complex offerings; assist in negotiations, project scope, and project planning

Skills

• Microsoft Word
• Customer Service
• Management
• Social Media
• Leadership
• Social Media Marketing
• Research
• Inbound Marketing
• Microsoft Excel
• Microsoft Office
• Microsoft Powerpoint
• Project Management
• Public Speaking