Courtney Babbitt
Senior Quality Control Specialist. Leads the BPO team. Process Optimization Specialist.
- Role
- Senior Associate, Learning & Enablement, Va at Carvana
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Courtney Babbitt
A straight forward, sharp-shooter. I build relationships, eliminate roadblocks, explain processes, audit the Outsourced Specialists and Advocates. My goal is to ramp up the team and clarify the verification process so your team can hit metrics and KPIs. Dedicated & highly skilled professional with a diverse background encompassing Quality, Outsourcing, and Sales in the Customer Service industry.
Experience
Senior Associate, Learning & Enablement, Va
Jan 2026 — Present
Partner cross-functionally with Policy, Risk, Operations, and Product teams to validate verification requirements and ensure alignment across business units- Refine and enhance verification resources for clarity, usability, and accuracy, enabling faster resolution and higher-quality outcomes- Drive operational efficiency through the rollout of new tools, workflows, and methodologies that improve productivity and consistency- I lead continuous data validation of Ask Halo, ensuring Carvana’s policy and procedure knowledge base remains accurate and reliable
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