Courtney Johnston

About Courtney Johnston

I’m a senior product and platform leader who has spent most of my career working on card core and payments platforms in regulated financial services environments.I’ve worked across large banks and early-stage fintech, and what’s been consistent throughout my career is a focus on building platforms that actually hold up in production. That includes card processing, virtual cards, network integrations, cloud and service-oriented systems, and the slow, necessary work of modernizing legacy platforms without disrupting what already works in production.I work very closely with engineering, architecture, data, risk, and operations teams. I care about making trade-offs explicit, sequencing work realistically, and being accountable for outcomes, not just roadmaps.Earlier in my career, I worked in advanced technology and government research environments, which gave me early exposure to AI and data-driven systems. That experience shaped a practical view of AI as something that needs to be explainable, operational, and useful, not experimental for its own sake.At this stage, I’m most interested in roles where platform judgment, technical fluency, and long-term ownership really matter, and where see-through decisions are valued.

Experience

1. Global Product Head for Commercial Card Processing Platforms and Virtual Cards

   Citi

   Nov 2023 — Present · Reston, VA, US

   I lead global commercial card processing platforms, including core processing and virtual cards, across North America and international markets. My work is focused on platform stability, modernization, and making progress in complex regulatory environments.

Education

• University of Virginia Darden School of Business

  Master of Business Administration - MBA

• Brandeis University

  Bachelor of Arts - BA, Latin American Studies and History

Skills

• Business Process Improvement
• Data Center
• Budget Management
• Competitive Analysis
• Business Strategy
• Project Management
• Process Improvement
• Risk Management
• Software Development
• Technology Implementation
• Pmp
• Leadership
• Software Project Management
• Creative Problem Solving
• Vendor Relations
• Security
• Operational Efficiency
• P&L Management
• Customer Relationship Management (Crm)
• Proposal Management
• Quantitative Analysis
• Customer Relations
• Account Management
• Change Management
• Product Management
• Unix
• Analysis
• Quantitative Analytics
• Management
• Business Development
• Team Leadership
• Process Management
• Financial Analysis
• Microsoft Office
• Social Media Marketing
• Quality Assurance
• Strategic Planning
• Sdlc
• Social Media
• Cross-Functional Team Leadership