Courteney Sheppard
Head of Operations @UCAS
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WORK HISTORY
Head of Operations @UCAS
Accountable for the delivery of UCAS\' core admissions services year on year including successful delivery of Clearing and provision of first class customer support for all customers.
EDUCATION
Institute of leadership and management
Level 5, Leadership, management and coaching
University of Gloucestershire
BSc (Hons) Attained a BSC (Hons), Psychology and Sociology
SKILLS
ABOUT COURTENEY SHEPPARD
Winner with UCAS: Small Contact Centre of the Year 2020 at the South West Contact Centre Forum Awards.Winner with UCAS at the UK Customer Experience Awards 2016 - Culture of Excellence.Winner with UCAS at the UK Customer Experience Awards 2016 Small Contact Centre category - Customer Loyalty. Commendation for the \'Manager of the year\' category at the National Quality & Customer Experience Awards by The Forum 2015.
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