Courtenay Waul
Head of Learning and Development @Fm Outsource
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WORK HISTORY
Head of Learning and Development @Fm Outsource
FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.
EDUCATION
Liverpool John Moores University
Bachelor's degree, Tv film and video production
Oldham Sixth Form College
A- Levels, Film Studies, Media Studies and English Literatre
ABOUT COURTENAY WAUL
Having worked for many years in Quality, Training and L&D roles, including as Head of…
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